This Privacy Policy (“Policy”) governs the collection, use, processing, storage, disclosure, and protection of personal information by SkillMetric, a platform owned and operated by Akam Innovations Private Limited (“Company”, “SkillMetric”, “we”, “us”, or “our”). This Policy applies to all users, visitors, and persons accessing or using the SkillMetric website, mobile applications, and related digital platforms, products, and services (collectively, the “Platform”).
By accessing, registering on, or using the Platform in any manner, you acknowledge that you have read, understood, and expressly agreed to be bound by this Policy. If you do not agree with any part of this Policy, you must immediately discontinue use of the Platform. Continued access or usage constitutes unconditional consent to the collection, processing, and use of personal information in accordance with this Policy.
For the purposes of this Policy, “personal information” means any information relating to an identifiable individual, whether provided directly or indirectly, and includes personal data as defined under applicable Indian laws. This Policy must be read together with the Terms of Use, which shall prevail in the event of any inconsistency. This Policy applies only to SkillMetric and does not extend to third-party platforms, services, or applications that operate under their own privacy policies, even if accessed through SkillMetric.
SkillMetric reserves the absolute right to modify, amend, or replace this Policy at any time without prior notice, except where notice is mandatorily required under law. Any such changes shall become effective upon publication on the Platform. Users are solely responsible for reviewing this Policy periodically. Continued use of the Platform after changes constitutes deemed acceptance of the revised Policy.
Collection of Personal Information
SkillMetric collects personal information only to the extent necessary to operate, maintain, secure, and improve the Platform and its services. Personal information is collected when users voluntarily provide such information during account creation, communication with SkillMetric, participation in courses, tests, assessments, discussions, feedback mechanisms, or while making payments or transactions on the Platform.
The information collected may include, but is not limited to, name, contact details such as phone number and email address, login credentials, transaction records, usage data, performance data, interaction data, and any information voluntarily shared through communication channels, public forums, or comments. Users acknowledge that certain Platform features may not function without the provision of required information and that SkillMetric shall not be liable for any loss of functionality resulting from non-submission of such data.
SkillMetric may also collect information from third-party sources such as publicly available databases, integrated technology providers, analytics tools, social media platforms, content hosts, or service partners. Such information is collected strictly in accordance with the third party's privacy practices, and SkillMetric does not assume responsibility for the accuracy, legality, or reliability of such data.
Use of Personal Information
Personal information collected by SkillMetric is used solely for lawful, legitimate, and business-necessary purposes. These purposes include operating and administering user accounts, delivering educational services, enabling assessments and analytics, providing customer support, communicating service-related information, improving Platform performance, conducting research and analytics, preventing fraud and misuse, and ensuring Platform security.
SkillMetric may use personal information to personalise content, recommendations, and communications, including promotional or informational messages, to the extent permitted by law. Users expressly acknowledge and consent that SkillMetric has full discretion in determining how personal information is processed, analysed, aggregated, or anonymised for internal business purposes.
Under no circumstances shall SkillMetric be obligated to use personal information for the benefit of the user beyond the scope of services expressly offered on the Platform.
Disclosure and Sharing of Information
SkillMetric may share personal information with its affiliates, group entities, service providers, contractors, advisors, payment processors, cloud infrastructure providers, analytics vendors, marketing partners, and other third parties strictly as required for business operations, legal compliance, or service delivery.
SkillMetric does not guarantee how third parties process data once lawfully shared and expressly disclaims all responsibility and liability for acts, omissions, breaches, or misuse by such third parties. Any interaction with third-party services is at the user's sole risk.
Personal information may also be disclosed to governmental authorities, courts, regulators, or law enforcement agencies where required by law or legal process. Additionally, personal information may be transferred as part of corporate restructuring, mergers, acquisitions, or asset transfers, without requiring additional user consent.
Data Security Disclaimer
SkillMetric implements reasonable administrative, technical, and organisational security measures consistent with industry standards and Indian law. However, users expressly acknowledge that no digital system is completely secure. SkillMetric does not warrant or guarantee absolute security of personal information and shall not be liable for any unauthorised access, data breach, cyberattack, system failure, or loss of data arising from circumstances beyond its reasonable control.
Users are solely responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their accounts.
Data Retention and Deletion
SkillMetric retains personal information for as long as it deems necessary for business, legal, regulatory, or operational purposes. Retention periods are determined solely at SkillMetric's discretion, subject to applicable law. Deletion of an account does not guarantee immediate or complete deletion of all associated data. SkillMetric may retain information as required for legal compliance, dispute resolution, fraud prevention, audits, or protection of business interests.
Users waive any right to demand deletion beyond what is required by law and acknowledge that retained data may continue to be processed for legitimate purposes.
User Rights and Limitations
Users may request correction or updating of personal information through available account features or by contacting SkillMetric. Withdrawal of consent, where applicable, may result in restricted or terminated access to the Platform. SkillMetric is under no obligation to continue providing services where consent is withdrawn.
Nothing in this Policy shall be construed as granting users any proprietary, compensatory, or enforceable right against SkillMetric beyond what is expressly mandated by applicable law.
Cookies and Tracking Technologies
SkillMetric uses cookies and similar technologies to operate and improve the Platform. By using the Platform, users expressly consent to such technologies. SkillMetric is not responsible for third-party cookies or tracking mechanisms and disclaims all liability arising from their use.
Limitation of Liability and Waiver of Claims
To the maximum extent permitted by law, SkillMetric, its directors, officers, employees, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising out of or relating to the collection, use, processing, storage, or disclosure of personal information.
Users expressly waive any right to claim damages, compensation, or relief from SkillMetric in relation to personal data processing, except where such liability cannot be excluded under Indian law. Any claim, if legally maintainable, shall be limited to the extent strictly mandated by statute.
Grievance Redressal
In accordance with applicable Indian law, SkillMetric has appointed a Grievance Redressal Officer to address concerns related to this Policy.
Name: Adhithya
Email: info@skillmetric.ai
Submission of a grievance does not create any admission of liability on the part of SkillMetric. Resolution timelines are indicative and subject to legal and operational constraints.
Governing Law and Jurisdiction
This Privacy Policy shall be governed exclusively by the laws of India. Courts located in Tamil Nadu shall have exclusive jurisdiction over any disputes arising from or relating to this Policy.
Contact Us
For questions, rights requests, or clarifications related to this Policy, you may contact us at: info@skillmetric.ai