This Refund Policy describes the conditions under which refunds may be granted for paid subscriptions on SkillMetric, operated by Akam Innovations Private Limited. By purchasing a subscription, you agree to the terms set out below in addition to our Terms of Use and Privacy Policy.
Eligibility
A refund may be requested within seven (7) days of the original subscription purchase, provided that:
- The account has not been used substantially (significant usage includes attempting practice sessions, downloading content, or consuming a meaningful portion of mentor sessions).
- The subscription is on a monthly or annual plan purchased directly from SkillMetric.
- The refund request is initiated through the official Contact channels with a valid reason.
Non-Refundable Items
- Mentor sessions that have been booked and attended, or missed by the user.
- Promotional, discounted, or limited-time plans that explicitly state “non-refundable”.
- Renewals beyond the first month, unless an issue is reported within 48 hours of renewal.
Cancellation
You can cancel your subscription at any time from your dashboard. Cancellation stops future renewals; you continue to have access to paid features until the end of the current billing period.
Processing
Approved refunds are processed back to the original payment method within 7 to 14 business days. Bank or payment gateway delays may apply.
How to Request
Write to support@skillmetric.ai with your registered email, transaction ID, and the reason for your request. Our team will respond within 3 working days.